The digital age may create customer service " Again !" I personally have found in the last year, with the exception of Walgreen's ,Apple stores ,and Walmart the Brick and Mortar Stores do not give

customer service anymore !   One problem on the street is lack of product knowledge ! Now when online , many firms have the voice mail jail approach !  I will wait but after pushing button's I would like and answer not a newbie reading me the answer from a screen especially in the world of Geekry ! I buy all my books from Amazon since their web site is informative and navigable, going to a bookstore is a rough ! I recently had to call Comcast regarding the switch to Digital TV it was a pleasant experience ! I think with the launching of Comcast Cares-Customer Service at Comcast is now becoming Digitally Correct ! I don't call AT&T any more I go to one of their Franchise Stores, since their Customer Service is like shaking hands with an empty glove ! Recently Naomi and I both both got the New LG View Cell Phone excellent piece of Tech store gave us a nice walk through ! I am a user of Adaptive Blue's Product Glue !  Alex and Frazer are great and this firm is going to eventually rule the word of Browser Add Ons  http://www.adaptiveblue.com/

Now let's watch Walmart a Savvy firm that has one of the most sophisticated computerized supply chains in the world they will cover the world with I Phones in a Digitally Correct Manner !

Article below is a gem From Frank Eliason @  Comcast Cares !

Time to be Frank » Redefining What People Think of Customer Service - Engagement.

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