My friend and colleague, Steve Rubel and I had a discussion two weeks ago about adapting our work product to a world in which search is the primary port of entry. An increasing number of journalists and other people access their web-based e-mail and news readers via search applications. We agreed we must make the content easier to find, with natural language queries (which are high ranked terms on Google) that search optimize all materials-- including e-mails, press releases, fact sheets, media rooms—thereby helping journalists and bloggers to find relevant facts when they are doing an article. This is a pull model as opposed to our present exclusive reliance on a push model of pitching story ideas. We agreed that we need to create high quality content that is regularly discussed, remixed and linked to, using a human tone and aiming to add value to conversations taking place anyway.
With these thoughts swirling in my mind, I ran into Jeff Levick, Vice President of Industry Development and Marketing, Americas for Google at the Ad Council Dinner. We chatted for a few minutes, and he agreed to visit an Edelman Executive Committee meeting last week in Chicago. Here are a few of his observations:
1) Nowadays companies could care less about which firm (PR vs advertising vs direct) provides what function—whichever has the idea and ability to execute can get the order. This is a real opportunity for PR firms.
2) Change how we are compensated. He suggested we consider experimenting with performance based models that deliver “eyeballs” and sales, which are increasingly popular with ad agencies. We often do not get credit for the value we provide.
3) PR firms should bid for sponsored keywords. This does not bias the information, if there is value in the information. I confirmed this with Jeff Jarvis and his view is that “it is fine for PR firms to bid for keywords initially to prime the pump of directing people to your content.”
4) Create a network effect for content. Allow others to adapt and share what you post on a corporate site. We need to make sure clients’ content is up on YouTube because this very act says that “we participate in your world.”
5) Google’s role is distribution and delivery, not content. The best programs come from strategy sessions between the client, Google and the agency (and yes that means PR firms—but Levick says that is all too infrequent at present). We need to create programs that address the “whole mindset,” to deliver what people want today.
6) “Mobile is like China”, in terms of business opportunity. Levick encouraged us to experiment with the Android platform. One example is scanning the UPC of a product, then learning about its supply chain or reading product reviews on the cell phone.
So there it is PR folks, the license to operate writ large. It is time for us to step up. We need to provide substantive content that can become point of reference in discussion. We can produce entertaining video to celebrate Wonderbra’s 10th anniversary that became the number two on UK’s YouTube for a week this fall. We can associate brands with important causes; one example is Brita’s Pledge to reduce water bottle waste. I would like to post other cases—please send them along.
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